Airline Quote by Colleen Barrett

Take care of your customers, and you will have a successful business. Don't, and you won't. The airlines need to figure this out -…

— Jeffrey Pfeffer

We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from…

— Oscar Munoz

I tell my employees that we're in the service business, and it's incidental that we fly airplanes.

— Herb Kelleher

At American Airlines, we have built a business around the love of travel that has lasted three quarters of a century. And I'm pretty…

— Gerard Arpey

“Customer service tends to be bad on budget airlines.”

— Steven Magee

There has always been a certain romanticism associated with the airline business. We must avoid its perpetuation at Eastern at all costs.

— Frank Borman

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service…

— Oscar Munoz

I've said many times that I'd be thrilled to sell the airline to the employees and our guys said no, we'll take all the…

— Robert Crandall

The airline business is crazy. I've not been enamored with the industry in general. You can't depend on anybody and anything. It's dog-eat-dog and…

— Robert Brooks

We are in the transport business. We transport audiences from one place to another.

— Jerry Bruckheimer

Customer service is the new marketing.

— Derek Sivers

To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting…

— Oscar Munoz