Airline Quote by Jeffrey Pfeffer

We’re in the Customer Service business—we just happen to provide airline transportation.

— Colleen Barrett

At American Airlines, we have built a business around the love of travel that has lasted three quarters of a century. And I'm pretty…

— Gerard Arpey

I've always dreamed of franchising an airline, but I haven't been able to figure out how to do it.

— Henry Silverman

The airline business is fast-paced, high risk, and highly leveraged. It puts a premium on things I like to do. I think I communicate…

— Robert Crandall

The airline business is crazy. I've not been enamored with the industry in general. You can't depend on anybody and anything. It's dog-eat-dog and…

— Robert Brooks

First, we have to lower our costs to levels that are more competitive. This will prevent the lower-cost airlines from pushing us out of…

— Gerard Arpey

I've said many times that I'd be thrilled to sell the airline to the employees and our guys said no, we'll take all the…

— Robert Crandall

I travel business and I fly business personally.

— Gregg Wallace

I think airlines have been very much parrots. They'll just follow what everyone else is doing. Why change a model that they're happy in?…

— Tony Fernandes

Airlines are very competitive.

— Lucio Tan

The need for air transport is real, and it's not going to change. The key is to have the right business model and have…

— Louis R. Chenevert

There has always been a certain romanticism associated with the airline business. We must avoid its perpetuation at Eastern at all costs.

— Frank Borman