Airline Quote by Robert Crandall

These days no one can make money on the goddamn airline business. The economics represent sheer hell.

— C. R. Smith

The airline business is crazy. I've not been enamored with the industry in general. You can't depend on anybody and anything. It's dog-eat-dog and…

— Robert Brooks

Take care of your customers, and you will have a successful business. Don't, and you won't. The airlines need to figure this out -…

— Jeffrey Pfeffer

“Budget airlines are notorious for over selling their flights and bumping passengers when too many show up!”

— Steven Magee

There has always been a certain romanticism associated with the airline business. We must avoid its perpetuation at Eastern at all costs.

— Frank Borman

Let's make a statement to the airlines just to get their attention. We'll pick a week next year and we'll all agree not to…

— Andy Rooney

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue.

— David Neeleman

“Budget airlines are often making money from canceling their passengers flights and not refunding them.”

— Steven Magee

“Bumping airplane passengers off flights for silly reasons is how some airlines boost their profits!”

— Steven Magee

“I suspect the poor customer service at the budget airlines would be grounds for termination at the larger airlines.”

— Steven Magee

“Mostly, we buy regular tickets for flights now, because the hassles and uncertainties of trying to use my employee travel benefits just aren’t worth…

— Chesley B. Sullenberger

We’re in the Customer Service business—we just happen to provide airline transportation.

— Colleen Barrett