Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor… — Oscar Munoz Copy Share Image
I am a first-generation college graduate, and I'm proud to say that most of my other siblings have college degrees as well.… — Oscar Munoz Copy Share Image
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.… — Oscar Munoz Copy Share Image
We have some inherent cost and infrastructure issues that are difficult to deal with, no questions. From my perspective, we have to… — Oscar Munoz Copy Share Image
We have significant work to be done. We have old, antiquated systems. Remember the 8-track tape player? Think of that as our… — Oscar Munoz Copy Share Image
Our parents taught us to work hard and never forget our family roots, where we came from, and how much effort it… — Oscar Munoz Copy Share Image
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. — Oscar Munoz Copy Share Image
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this… — Oscar Munoz Copy Share Image
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do… — Oscar Munoz Copy Share Image
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to… — Oscar Munoz Copy Share Image
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. — Oscar Munoz Copy Share Image
If I have any strength that would be considered above average, it is that I can read people. — Oscar Munoz Copy Share Image
This is a pattern-bargaining industry, like railroads. You need to pay market to get a contract at all, and without contracts, you have a… — Oscar Munoz Copy Share Image
Communication and communication strategy is not just part of the game - it is the game. — Oscar Munoz Copy Share Image
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic… — Oscar Munoz Copy Share Image
I think my reaction to most issues is to get the facts and circumstances. — Oscar Munoz Copy Share Image
