Approach Quote by Oscar Munoz
“It's the human approach to customers that I want to bring back.”
About This Quote
Source Speech: Business Conference, 2015
Emphasizes personal, empathetic interaction with customers over purely transactional methods.
In simple terms: Human connection matters in business.
Key Takeaway
Prioritize genuine customer relationships.
Themes
customer service
humanity
relationship building
Mood
thoughtful
inspirational
Type
leadership
service
When to use this quote
- sales meetings
- customer support
- team training
- brand development
Key Concepts
empathy
personalization
trust
Questions to Reflect On
- How can you embed empathy in automated services?
- What trade‑offs exist between efficiency and personal touch?
A Different Perspective
May be costly and time‑consuming to scale.
