It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We… — Oscar Munoz Best Copy Share Image
Our progress isn't just limited to the operation. Financially, we have been performing well. United's 2015 earnings were one of the best… — Oscar Munoz Balance Copy Share Image
Somewhere in the mix, we forgot the very critical people who deliver the service. — Oscar Munoz Mix Copy Share Image
We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with… — Oscar Munoz Claim Copy Share Image
It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and… — Oscar Munoz Change Copy Share Image
Everyone has images in their mind of what to expect from different groups. — Oscar Munoz Different Copy Share Image
We have to realize we have millions of human beings traveling on our equipment. — Oscar Munoz Equipment Copy Share Image
The airline industry has been closely watching, monitoring, exactly what the rail industry has done. — Oscar Munoz Airline industry Copy Share Image
As board members, we only meet infrequently and are not as engaged with the front line, necessarily. The first thing I did… — Oscar Munoz Ceo Copy Share Image
You forget sometimes that the people you're carrying are human. — Oscar Munoz Forget Copy Share Image
I think we need to communicate more effectively how we treat you with respect and dignity as a customer. — Oscar Munoz Dignity Copy Share Image
The level of improvement has been great across the industry, and we have improved along with everyone. — Oscar Munoz Everyone Copy Share Image
Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the… — Oscar Munoz Great Copy Share Image
It is a free world. It is a dynamic of our new day and age: technology is everywhere. — Oscar Munoz Age Copy Share Image
Simply put, we haven't lived up to your expectations... That's going to change. — Oscar Munoz Change Copy Share Image
I am thrilled to return full time to a job and the employees I love. — Oscar Munoz I am Copy Share Image
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.… — Oscar Munoz Late Copy Share Image
It's the human approach to customers that I want to bring back. — Oscar Munoz Approach Copy Share Image
Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars… — Oscar Munoz Being the best Copy Share Image
It's a new era with regard to social media. It's just something that we have to adapt to and accept. — Oscar Munoz Accept Copy Share Image
United spent $1.2 billion repurchasing shares in 2015 and plans to spend $1.5 billion on share repurchases in the first quarter of… — Oscar Munoz Beginning Copy Share Image
We are not going to put a law enforcement official onto a plane to take them off... to remove a booked, paid,… — Oscar Munoz Going Copy Share Image
