Flexible Quote by Oscar Munoz
“We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating, priority boarding, upgrading the option for last-minute changes.”
About This Quote
He proposes eliminating fixed seating and boarding priorities to increase flexibility and operational efficiency.
In simple terms: Removing fixed seats and boarding priorities boosts flexibility and efficiency.
Key Takeaway
Adopt flexible policies for better efficiency.
Themes
flexibility
efficiency
operations
customer service
Mood
pragmatic
optimistic
Type
strategic
operational
When to use this quote
- airline seating
- customer experience
- last minute changes
Key Concepts
process optimization
dynamic allocation
Questions to Reflect On
- How will customers react to flexible seating?
- What systems support dynamic allocation?
A Different Perspective
Implementation may cause confusion or dissatisfaction.
