Boards Quote by W. Edwards Deming
“Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.”
About This Quote
Source Book: Out of the Crisis by W. Edwards Deming, 1982
Quality depends on the system; individuals cannot exceed the limits set by organizational structures.
In simple terms: System determines quality.
Key Takeaway
Improve system design to enable higher quality work.
Themes
quality
systems
leadership
Mood
analytical
pragmatic
Type
business
leadership
When to use this quote
- manufacturing process
- software development
- service delivery
- team performance
Key Concepts
systems theory
continuous improvement
management
Questions to Reflect On
- What system constraints limit your quality?
- How can you influence system design?
A Different Perspective
System changes may face resistance or budget constraints.
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