'Quality' means what will sell and do a customer some good - at least try to. — W. Edwards Deming Copy Share Image
The customer invents nothing. New products and new services come from the producer. — W. Edwards Deming Copy Share Image
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. — W. Edwards Deming Copy Share Image
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it,… — W. Edwards Deming Copy Share Image
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. — W. Edwards Deming Copy Share Image
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations… — W. Edwards Deming Copy Share Image
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product… — W. Edwards Deming Copy Share Image
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for… — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share Image
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share Image
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share Image
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share Image
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share Image
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share Image
![“He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.” quote by W. Edwards Deming](https://sms4smile.com/quotes/img-quotes/384/w-edwards-deming-1337_able_he-that-expects-to-quantify-in-dollars-t_2353677.jpg)
