Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the… — Sanjay Kumar Copy Share Image
That's a very critical phase in customer service because you can start to really understand what part of customer service has value… — Sanjay Kumar Copy Share Image
One, we committed to put about 650 people in the field to focus totally on customer satisfaction. — Sanjay Kumar Copy Share Image
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect… — Sanjay Kumar Copy Share Image
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand… — Sanjay Kumar Copy Share Image
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking… — Sanjay Kumar Copy Share Image
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the… — Sanjay Kumar Copy Share Image
I'm equally comfortable in getting out there and taking a stand when I have to take a stand. — Sanjay Kumar Copy Share Image
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices.… — Sanjay Kumar Copy Share Image
India has the unique advantages of having the biggest domestic market and this should support IT companies. — Sanjay Kumar Copy Share Image
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to… — Sanjay Kumar Copy Share Image
It didn't make a lot of sense for us to be doing Lotus Notes implementations. — Sanjay Kumar Copy Share Image
We have believed at CA that consolidation of this industry is something that was required ten years ago. — Sanjay Kumar Copy Share Image
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service… — Sanjay Kumar Copy Share Image
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers… — Sanjay Kumar Copy Share Image
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. — Sanjay Kumar Copy Share Image
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics… — Sanjay Kumar Copy Share Image
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large… — Sanjay Kumar Copy Share Image
