Because Quote by Sanjay Kumar

“That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.”

Sanjay Kumar

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Because Bothering Critical Customer Customer service Customers Part Phase Really Service Start Understand Value Very You

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I'm equally comfortable in getting out there and taking a stand when I have to take a stand.

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Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices.…

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India has the unique advantages of having the biggest domestic market and this should support IT companies.

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Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to…

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It didn't make a lot of sense for us to be doing Lotus Notes implementations.

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We have believed at CA that consolidation of this industry is something that was required ten years ago.

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Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service…

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Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.

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We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics…

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Failure is unfortunately as common as success.

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Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large…

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One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

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Explore all 32 Sanjay Kumar quotes

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I was also known as Frodo because I was an early adopter of 'The Lord of the Rings.

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I believe in taxation and health care that is outside the usual libertarian mandate, because I don't want people to have to suffer. It's…

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It's like saying French shouldn't be taught because you don't understand it because it's new. Shakespeare is just like learning a new, exciting language.

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