Boardroom Quote by W. Edwards Deming
“Quality starts in the boardroom.”
About This Quote
Source Book: Out of the Crisis by W. Edwards Deming, 1982
Effective quality management must begin with leadership decisions and culture, not just later processes.
In simple terms: Quality begins with leadership choices.
Key Takeaway
Focus on leadership for quality.
Themes
leadership
quality
management
Mood
determined
professional
Type
business
motivational
When to use this quote
- strategic planning
- process improvement
- employee training
- customer satisfaction
Key Concepts
Total Quality Management
organizational culture
Questions to Reflect On
- How can leaders empower staff to own quality?
- What metrics best reflect boardroom decisions?
A Different Perspective
Leadership alone cannot fix poor execution without employee buy‑in.
