Application Quote by W. Edwards Deming

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

— Tom Peters

The main difference between service and manufacturing is the service department doesn't know that they have a product.

— W. Edwards Deming

The ideas of control and improvements are often confused with one another. This is because quality control and quality improvement are inseparable.

— Kaoru Ishikawa

In manufacturing, where mechanization and the use of chemical processes are much easier, it is easier to raise productivity than in services. In contrast,…

— Ha-Joon Chang

There are differences in the businesses themselves, but the fundamentals are the same: give customers a good experience, charge them a reasonable price, listen…

— Ronnie Apteker

There are four purposes of improvement: easier, better, faster, and cheaper. These four goals appear in the order of priority.

— Shigeo Shingo

A massive amount of quantity with a deliberate focus on improvement leads to the knowledge and experience of how to make quality.

— An Na

Quality comes not from inspection, but from improvement of the production process.

— W. Edwards Deming

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

— Tom Peters

The more alike two products are, the more important their differences become.

— Regis McKenna

The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.

— Anne M. Mulcahy

You must have a supplier relationship of constant improvement.

— W. Edwards Deming