Department Quote by W. Edwards Deming
“The main difference between service and manufacturing is the service department doesn't know that they have a product.”
About This Quote
Source Management Book: Out of the Crisis, 1982
Service teams often overlook their own value, treating their output as invisible compared to tangible products.
In simple terms: Service doesn't see its product.
Key Takeaway
Recognize and communicate service value.
Themes
management
service
productivity
Mood
analytical
thoughtful
Type
strategic
educational
When to use this quote
- customer support training
- internal marketing
- service design workshops
- performance metrics
Key Concepts
value perception
organizational blind spots
Questions to Reflect On
- How can service teams make their impact visible?
- What metrics could capture service value?
A Different Perspective
Hard to quantify intangible benefits.
![“[States and the Federal government are] coordinate departments of one simple and integral whole... The one is the domestic, the other the foreign branch of the same government.” quote by Thomas Jefferson](https://sms4smile.com/quotes/img-quotes/401/thomas-jefferson-43_branches_states-and-the-federal-government-are-co_2619.jpg)
