Delusion Quote by Eric S. Raymond
“Software is largely a service industry operating under the persistent but unfounded delusion that it is a manufacturing industry”
About This Quote
Source Essay: The Cathedral and the Bazaar, 1999
Software development is often mistakenly treated like a factory, ignoring its service‑oriented nature and need for client interaction.
In simple terms: Software is a service, not a factory.
Key Takeaway
Recognize and adapt to client needs.
Themes
software development
service industry
manufacturing myth
client focus
Mood
reflective
analytical
Type
observational
critical
When to use this quote
- project planning
- client meetings
- product support
- team collaboration
Key Concepts
Agile
customer centricity
value delivery
Questions to Reflect On
- How can teams balance efficiency with client interaction?
- What practices keep development service‑focused?
A Different Perspective
Treating software as a product can overlook user feedback loops.
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