Computers Quote by Herb Kelleher
“The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.”
About This Quote
Source Speech: Southwest Airlines leadership talk, 1990s
Service distinction lies not in equipment but in the human spirit—mind, heart, and soul.
In simple terms: Service is about human spirit, not machines.
Key Takeaway
Prioritize people in service.
Themes
service
humanity
spirit
leadership
culture
Mood
inspirational
motivational
Type
business
leadership
When to use this quote
- customer service training
- team building
- organizational culture
- leadership development
Key Concepts
emotional intelligence
customer experience
Questions to Reflect On
- How can you infuse humanity into tech‑driven services?
- What practices nurture a soulful workplace?
A Different Perspective
Technology can still dominate if not balanced.
