Customers Quotes by Jack Welch

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

— Jack Welch

Companies don't give job security. Only satisfied customers do.

— Jack Welch

No one is doing something in your business - getting a sale, having a key customer, working on an R&D project -…

— Jack Welch

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

— Jack Welch

What Sam Walton did was to go into one of the most mature industries of all and find a way to make…

— Jack Welch

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than…

— Jack Welch

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the…

— Jack Welch

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction,…

— Jack Welch

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds…

— Jack Welch

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

— Jack Welch

Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends…

— Jack Welch

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer…

— Jack Welch

There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer…

— Jack Welch

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that…

— Jack Welch