Business Quote by Jack Welch
“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.”
About This Quote
Source Speech: Business Leaders Forum, Jack Welch, 2005
A leader should focus on three key metrics: how customers feel, how employees feel, and the company’s cash health.
In simple terms: Prioritize customers, employees, cash.
Key Takeaway
Balance people and money.
Themes
leadership
metrics
business
Mood
pragmatic
analytical
Type
advice
leadership
When to use this quote
- strategic planning
- performance review
- budgeting
- team building
Key Concepts
customer satisfaction
employee morale
cash flow
Questions to Reflect On
- How do you currently measure each metric?
- Which metric is hardest to improve?
A Different Perspective
Neglecting any one metric can destabilize the organization.
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