Business Quote by Anonymous
““If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. ” Jack Welch, former CEO of GE””
About This Quote
Source Interview: BusinessWeek, 1995
A successful company should balance customer happiness, employee morale, and financial health.
In simple terms: Balance customers, staff, and cash flow.
Key Takeaway
Focus on all three metrics equally.
Themes
leadership
management
balance
finance
Mood
analytical
reflective
Type
advisory
inspirational
When to use this quote
- strategic planning
- performance review
- budgeting
- team building
Key Concepts
customer experience
employee engagement
cash flow management
Questions to Reflect On
- Which metric needs more attention in your organization?
- How do you measure employee satisfaction?
A Different Perspective
Overemphasis on one metric can harm others.
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)