Ass Quote by Jack Welch
“Hierarchy is an organization with its face toward the CEO and its ass toward the customer.”
About This Quote
Source Speech: Business Leadership Talk, Jack Welch, 2001
Hierarchy should serve customers, not just executives, aligning structure with market needs.
In simple terms: Organizational design must focus on customers.
Key Takeaway
Prioritize customer‑centric structures.
Themes
leadership
organization
customer focus
Mood
strategic
critical
Type
advisory
inspirational
When to use this quote
- company restructuring
- customer service design
- strategic planning
Key Concepts
management theory
service orientation
Questions to Reflect On
- How can hierarchy be balanced with employee autonomy?
- What structures best serve customers?
A Different Perspective
May overlook employee empowerment and innovation.
