I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well… — Jeff Bezos Copy Share Image
We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards. — Jeff Bezos Copy Share Image
Above all else, align with customers. Win when they win. Win only when they win. — Jeff Bezos Copy Share Image
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their… — Jeff Bezos Copy Share Image
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be… — Jeff Bezos Copy Share Image
I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess… — Jeff Bezos Copy Share Image
If you're long-term oriented, customer interests and shareholder interests are aligned. — Jeff Bezos Copy Share Image
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find… — Jeff Bezos Copy Share Image
We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much… — Jeff Bezos Copy Share Image
We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the… — Jeff Bezos Copy Share Image
We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe… — Jeff Bezos Copy Share Image
We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent. — Jeff Bezos Copy Share Image
I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we… — Jeff Bezos Copy Share Image
You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So we are at a… — Jeff Bezos Copy Share Image
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the… — Jeff Bezos Copy Share Image
There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or… — Jeff Bezos Copy Share Image
If you have a business model that relies on customers being misinformed, you better start working on changing your business model. — Jeff Bezos Copy Share Image
You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature… — Jeff Bezos Copy Share Image
I'm a big fan of all-you-can-eat plans, because they're simpler for customers. — Jeff Bezos Copy Share Image
... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're… — Jeff Bezos Copy Share Image
The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company. — Jeff Bezos Copy Share Image
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because,… — Jeff Bezos Copy Share Image
The death knell for any enterprise is to glorify the past -- no matter how good it was. — Jeff Bezos Copy Share Image
People who are right most of the time are people who change their minds often — Jeff Bezos Copy Share Image
We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork. — Jeff Bezos Copy Share Image
If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about. — Jeff Bezos Copy Share Image
We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards. — Jeff Bezos Copy Share Image