The way you treat your employees is the way they will treat your customers — Richard Branson Copy Share Image
You can never go too far wrong by thinking like a customer who’s new to the business. — Richard Branson Copy Share Image
If you look after your staff, they'll look after your customers. It's that simple. — Richard Branson Copy Share Image
When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves… — Richard Branson Copy Share Image
Loyal employees in any company create loyal customers, who in turn create happy shareholders. — Richard Branson Copy Share Image
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in… — Richard Branson Copy Share Image
Customers shouldn't just think of your business as a place to buy a product or use a service - it should be… — Richard Branson Copy Share Image
Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line… — Richard Branson Copy Share Image
If you are seizing on a new business opportunity, deliberately move your customers' expectations up a few notches and consistently over-deliver on… — Richard Branson Copy Share Image
Learn to raise capital by any means necessary. That's your primary job as an entrepreneur. You must continually raise capital from family… — Richard Branson Copy Share Image
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from… — Richard Branson Copy Share Image
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had… — Richard Branson Copy Share Image
The Virgin brand is not a product like Coca-Cola or Famous Grouse whisky; it's an attitude and a way of life to… — Richard Branson Copy Share Image
... Our first priority should be the people who work for the companies, then the customers, then the shareholders. Because if the… — Richard Branson Copy Share Image
Entrepreneursh ip is not about getting one over on the customer. It’s not about working on your own. It’s not about looking… — Richard Branson Copy Share Image
To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the… — Richard Branson Copy Share Image
I am convinced that companies should put staff first, customers second and shareholders third - ultimately that's in the best interest of… — Richard Branson Copy Share Image
To succeed in business you need to be original, but you also need to understand what your customers want. — Richard Branson Copy Share Image
Have passion for what you do; believe in yourself and your product and your customer; persevere; delegate; listen. Have fun. Today, I… — Richard Branson Copy Share Image
We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of… — Richard Branson Copy Share Image
When you are making a decision about how best to serve your customers, your own experience is often a better guide than… — Richard Branson Copy Share Image
Lavish praise on people and people will flourish; criticize people and they'll shrivel up. — Richard Branson Copy Share Image
I've used the Phoenix Centrifuge to replicate what the body's going to go through on the flight up. I've also done some gravity tests… — Richard Branson Copy Share Image
As an adventurer...I try to protect against the downside. I make sure I have covered as many eventualities as I can. In the end,… — Richard Branson Copy Share Image
I will work day and night to avoid failure, but if I can't, I'll pick myself up the next day. The most important thing… — Richard Branson Copy Share Image
Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your… — Richard Branson Copy Share Image
All successful people - not just entrepreneurs - have got things wrong over and over again before finding the right solution. — Richard Branson Copy Share Image
We have the enormous opportunity in our hands to make a positive difference for business, people, and the planet. — Richard Branson Copy Share Image
I'm a great believer in life to saying yes and not saying no, and hopefully making people smile and just having fun in life. — Richard Branson Copy Share Image
Business leaders take things far too seriously, and forget that most of the time people spend in their lives is at work, and it… — Richard Branson Copy Share Image
I love the freedom of movement that my phone gives me. That has definitely transformed my life. — Richard Branson Copy Share Image
![“We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of view of our customers do and seeking feedback through listening.” quote by Richard Branson](https://sms4smile.com/quotes/img-quotes/bd6/richard-branson-256_communication_we-virgin-group-have-been-successful-not_2412398.jpg)
![“I've used the Phoenix Centrifuge to replicate what the body's going to go through on the flight up. I've also done some gravity tests with ZERO-G [a charter-flight service in Arlington, Va., that uses modified Boeing 727s to simulate weightlessness], which went great.” quote by Richard Branson](https://sms4smile.com/quotes/img-quotes/aa1/richard-branson-256_adventure_i-ve-used-the-phoenix-centrifuge-to-repl_903.jpg)
