If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple. — Jeffrey Gitomer Copy Share Image
Memorable customer service can only take place in a human-to-human situation. — Jeffrey Gitomer Copy Share Image
Satisfied customers are apathetic. Loyal customers will be your advocate. — Jeffrey Gitomer Copy Share Image
Customers will want to talk to you if they believe you can solve their problems. — Jeffrey Gitomer Copy Share Image
The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision… — Jeffrey Gitomer Copy Share Image
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer Copy Share Image
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it… — Jeffrey Gitomer Copy Share Image
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet.… — Jeffrey Gitomer Copy Share Image
The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion… — Jeffrey Gitomer Copy Share Image
There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who… — Jeffrey Gitomer Copy Share Image
Great salespeople are relationship builders who provide value and help their customers win. — Jeffrey Gitomer Copy Share Image
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you,… — Jeffrey Gitomer Copy Share Image
Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making? — Jeffrey Gitomer Copy Share Image
The best way to do business with a liar is confront them with the truth. Tell them that you do business as… — Jeffrey Gitomer Copy Share Image
How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases:… — Jeffrey Gitomer Copy Share Image
Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to… — Jeffrey Gitomer Copy Share Image
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You… — Jeffrey Gitomer Copy Share Image
The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your… — Jeffrey Gitomer Copy Share Image
If you want to be the best salesperson, first you must be the best person. — Jeffrey Gitomer Copy Share Image
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect. — Jeffrey Gitomer Copy Share Image
What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition… — Jeffrey Gitomer Copy Share Image
The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard… — Jeffrey Gitomer Copy Share Image
In business, your positive thoughts and lifestyle choices lead to your personal success and your career success. — Jeffrey Gitomer Copy Share Image
The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes. — Jeffrey Gitomer Copy Share Image
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with… — Jeffrey Gitomer Copy Share Image
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? — Jeffrey Gitomer Copy Share Image
