Communication Quote by Jeffrey Gitomer
“How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.”
About This Quote
Source Book: The Sales Advantage, Jeffrey Gitomer, 2005
Opening with positive, confident language sets a friendly tone and builds rapport with customers.
In simple terms: Start conversations with upbeat phrases to create goodwill.
Key Takeaway
Use enthusiastic greetings to engage customers.
Themes
sales
communication
customer service
Mood
enthusiastic
professional
Type
advice
motivational
When to use this quote
- customer calls
- email outreach
- first meetings
Key Concepts
positive framing
rapport building
Questions to Reflect On
- Which greeting feels most authentic to you?
- How does tone affect client response?
A Different Perspective
Overuse may feel insincere if not genuine.
