Customers Quote by Jeffrey Gitomer
“If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.”
About This Quote
Source Book: The Sales Survival Handbook, 1995
Owning the problem means controlling the customer relationship; losing it means losing the customer.
In simple terms: Own problems to keep customers.
Key Takeaway
Take responsibility for issues to retain clients.
Themes
sales
customer service
ownership
Mood
motivational
practical
Type
business
advice
When to use this quote
- sales calls
- support tickets
- client meetings
Key Concepts
problem ownership
customer retention
service mindset
Questions to Reflect On
- Do you always have control over the problem?
- How can you empower customers?
A Different Perspective
May oversimplify complex service dynamics.
