Customer Quote by Jeffrey Gitomer
“Memorable customer service can only take place in a human-to-human situation.”
About This Quote
Source Book: “The Sales Bible” by Jeffrey Gitomer, 2003
Effective service arises when people interact directly, emphasizing personal connection over automated processes.
In simple terms: Human interaction is key for great service.
Key Takeaway
Prioritize genuine human contact in service roles.
Themes
customer service
human connection
personal interaction
empathy
relationship building
Mood
personal
engaging
Type
service
relationship
When to use this quote
- retail environments
- call centers
- online support chats
- hospitality venues
Key Concepts
service quality
emotional intelligence
communication skills
Questions to Reflect On
- How can you scale personal touch without losing authenticity?
- When is automation appropriate?
A Different Perspective
Scalability of human-to-human service is limited in high-volume contexts.
