Business Quote by Jan Carlzon
“If you're not serving the customer, your job is to be serving someone who is.”
About This Quote
Prioritizing the customer's needs is essential; if you aren't directly serving them, you support those who do.
In simple terms: Focus on serving the customer, directly or indirectly.
Key Takeaway
Customer-centric support is vital.
Themes
customer focus
service hierarchy
teamwork
business strategy
leadership
Mood
motivated
responsible
proactive
Type
advice
business insight
leadership
When to use this quote
- retail management
- call center operations
- product development
- logistics coordination
Key Concepts
customer service
organizational structure
value chain
Practical Applications
- designing support workflows
- training staff on indirect service roles
Questions to Reflect On
- How does indirect service impact customer satisfaction?
- What structures ensure support staff align with customer needs?
![“[S]ometimes, when you are a food person, the possible irrelevance of what you are doing doesn’t cross your mind until it’s too late. (Once, for example, when I was just starting out in the food business, I was hired by the caper people to develop a lot of recipes using capers, and it was weeks of…” quote by Nora Ephron](https://sms4smile.com/quotes/img-quotes/d79/nora-ephron-1217_business_s-ometimes-when-you-are-a-food-person-th_980.jpg)
![“If the State does not acquire supremacy over [vast private] enterprises, it becomes their puppet, and they become the real State.” quote by Bertrand Russell](https://sms4smile.com/quotes/img-quotes/bad/bertrand-russell-69_acquire_if-the-state-does-not-acquire-supremacy_1379.jpg)