Customers Quote by Jan Carlzon Download Open image “You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.” — Jan Carlzon ★ ★ ★ ★ ★ 2.7 out of 5 (4 ratings) Copy quoteShare Customers Educational Great customer service Inspirational Little things Littles One thing
One percent improvement in 1,000 things is better than 1,000% improvement in one thing. — Tom Peters Copy Share Image
If you improve 1% a day, then in 100 days, guess what? You're 100% better. — Ken Carter Copy Share Image
Improvement at anything is based on thousands of tiny failures, and the magnitude of your success is based on how many times you've failed… — Mark Manson Copy Share Image
“Improvement at anything is based on a thousand of tiny failures, ...and the magnitude of your success is based on how many times you've… — Mark Manson Copy Share Image
Trying to solve the worlds problems by making things 5% more efficient is like trying to play the violin with gardening gloves. Not much… — Philippe Kahn Copy Share Image
One percent over one day isn't going to do anything. But if you continue improving by 1 percent every single day for an entire… — Mat Fraser Copy Share Image
Fifty percent of something is better than than one hundred percent of nothing. — Chuck Barris Copy Share Image
Of course we believe we can always improve because the moment that you think you cannot improve anymore you go backwards. — Jorginho Copy Share Image
There is only one corner of the universe you can be certain of improving, and that's your own self. — Aldous Huxley Copy Share Image
If you're not serving the customer, your job is to be serving someone who is. — Jan Carlzon Copy Share Image
Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they… — Jan Carlzon Copy Share Image
I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to… — Jan Carlzon Copy Share Image
SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately… — Jan Carlzon Copy Share Image
A true leader is one who designs the cathedral and then shares the vision that inspires others to build it. — Jan Carlzon Copy Share Image
Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things. — Jan Carlzon Copy Share Image
Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed. — Jan Carlzon Copy Share Image
An individual without information can't take responsibility. An individual with information can't help but take responsibility. — Jan Carlzon Copy Share Image
Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission — Jan Carlzon Copy Share Image
The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization. — Jan Carlzon Copy Share Image
Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression. — Jan Carlzon Copy Share Image
The best way to hold customers is to constantly figure out how to give them more for less. — Philip Kotler Copy Share Image
Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying… — Marc Ostrofsky Copy Share Image
One of the Internet's highest-profile companies, Priceline once dreamed of transforming the way consumer goods are bought and sold by offering customers the chance… — Alex Berenson Copy Share Image
Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing now. It may also be said to be the method of keeping a customer reasonably dissatisfied with what he has. That means constant improvement and change so that the customer will be stimulated to desire the… — Charles Kettering Copy Share
Without a customer, you don't have a business - all you have is a hobby. — Don Peppers Copy Share Image
In open source, you really have to be near the watershed to have an impact on the source code. Customers want to be near… — Peter Fenton Copy Share Image
Get a minimum viable product out there, test it out, see how customers respond. — Shira Goodman Copy Share Image
Tachyon OPC+ is a natural extension of our market-winning Tachyon platform, giving customers a clear path to minimizing the OPC error budget and producing better-performing circuits sooner and faster. Until now, customers have had to deal with a delicate balance of compromises when producing advanced OPC-enabled circuits, including trading accuracy for speed. Tachyon OPC+ breaks free from these compromises. — Bill Vaughan Copy Share
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because,… — Jeff Bezos Copy Share Image
In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or… — Stephen Covey Copy Share Image
Why is Caterpillar bad if we create a new job in India or China to receive U.S. exports? It makes no sense to me.… — Douglas R. Oberhelman Copy Share Image
