Cathedrals Quote by Jan Carlzon

“A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.” quote by Jan Carlzon — Download Open image

“A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.”

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Cathedral Shares Cathedrals Design Designs Cathedral Dreams Inspire Inspire others Leader Leader Designs Leadership Share True leader Vision Vision Inspires

More by Jan Carlzon

If you're not serving the customer, your job is to be serving someone who is.

Jan Carlzon

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Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they…

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I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to…

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SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately…

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The only thing that counts is a satisfied customer.

Jan Carlzon

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Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.

Jan Carlzon

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Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed.

Jan Carlzon

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An individual without information can't take responsibility. An individual with information can't help but take responsibility.

Jan Carlzon

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You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

Jan Carlzon

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Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission

Jan Carlzon

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The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.

Jan Carlzon

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Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

Jan Carlzon

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Explore all 16 Jan Carlzon quotes

More Cathedrals quotes

Universities are the cathedrals of the modern age. They shouldn't have to justify their existence by utilitarian criteria.

David Lodge

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Even if you tried to extinguish your personality, what is left in the story will reflect it, perhaps by its negation. Our lives provide…

Aleksandar Hemon

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We will live to see the day that St. Patrick's Cathedral is a child-care center and the pope is no longer a disgrace to…

Gloria Steinem

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The pursuit of peace resembles the building of a great cathedral. It is the work of a generation. In concept it requires a mater-architect;…

Hubert H. Humphrey

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Nothing is more urgent than a serious, dare I say compassionate, debate as to where we are going at home and abroad. Technicians cannot…

Henry A. Kissinger

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You can’t bring an unwritten place to life without losing something substantial. Manila is the cradle, the graveyard, the memory. The Mecca, the Cathedral,…

Miguel Syjuco

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My icons do not raise up the blessed savior in elaborate cathedrals. They are constructed concentrations celebrating barren rooms. They bring a limited light.

Dan Flavin