Clients Quote by Richard Branson
“You should not build your customer service system on the premise that your organisation will never question the whims of your clients.”
About This Quote
Source Speech: Virgin Group Annual Meeting, 2020
Customer service should not be built on the assumption that client demands are always right; flexibility and questioning are needed.
In simple terms: Don’t assume customers are always right.
Key Takeaway
Balance client needs with organizational values.
Themes
customer service
leadership
ethics
Mood
strategic
thoughtful
Type
analytical
practical
When to use this quote
- call centers
- product design
- policy development
- client negotiations
Key Concepts
business strategy
decision making
Questions to Reflect On
- When should you challenge a client request?
- How do you keep service quality while questioning demands?
A Different Perspective
Clients may have legitimate needs that must be met.
![“I've used the Phoenix Centrifuge to replicate what the body's going to go through on the flight up. I've also done some gravity tests with ZERO-G [a charter-flight service in Arlington, Va., that uses modified Boeing 727s to simulate weightlessness], which went great.” quote by Richard Branson](https://sms4smile.com/quotes/img-quotes/aa1/richard-branson-256_adventure_i-ve-used-the-phoenix-centrifuge-to-repl_903.jpg)
