Behavior Quote by Judith Martin

“Customers do not want to “make friends”; they want to see results and substantive relationships provide those.”

— Paul Cherry

People in business tend to have an instinctive reaction to people.

— Nigel Farage

Businesses are interacting with consumers to socialize rather than learn about customer expectations to in turn, deliver tangible value, improve product experiences, and invest…

— Brian Solis

Something I've always written about is social expectations: that the eyes of the community are on you all the time, expecting you to line…

— Lynn Coady

An excess of courtesy is discourtesy

— Japanese Proverb

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

— Harvey Mackay

The etiquette business has its emergencies, heaven knows, but it is in the nature of etiquette emergencies that once one realizes what one has…

— Judith Martin

Customers long to interact with - even relate to - employees who act like there is still a light on inside.

— Chip R. Bell

Some people tend to forget that kindness and manners are free...

— Ritu Ghatourey

One of the big no-nos in cyberspace is that you do not go into a social activity, a chat group or something like that,…

— Judith Martin

Politeness is an inexpensive way to make friends.

— William Feather

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”

— Marilyn Suttle