Behavior Quote by Judith Martin
“Meanwhile, the empty forms of social behavior survive inappropriately in business situations. We all know that when a business sends its customers 'friendly reminders,' it really means business.”
About This Quote
Source Book: The Art of Business Etiquette, 2012, null
Polite gestures in business often hide true commercial intent, revealing superficial social behavior.
In simple terms: Friendly business messages often mask real motives.
Key Takeaway
Read between the lines of corporate communication.
Themes
business etiquette
authenticity
communication
Mood
skeptical
analytical
Type
critical
observational
When to use this quote
- customer service
- advertising
- corporate culture
Key Concepts
marketing
behavioral economics
Questions to Reflect On
- How can we discern genuine intent?
- When should we question friendly overtures?
A Different Perspective
Politeness may be manipulative.
