Complaints Quote by Michael J. Silverstein

Listen to the customer's complaint and act fast.

— Richard Branson

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

— Richard Branson

Just do what's right for the customer, and you'll be okay.

— Guy Kawasaki

I am basically a complainer and all the grounds for complaint have been swept out from under me.

— Joseph Epstein

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”

— Marilyn Suttle

Customer complaints are the schoolbooks from which we learn.

— Lou Gerstner

I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want…

— Oscar Munoz

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

— Tom Peters

When the customer is wrong it is not a good idea to tell them.

— Garrison Wynn

Take away the complaint, 'I have been harmed,' and the harm is taken away.

— Marcus Aurelius

Know how to effectively voice a complaint or make a claim at a retail store.

— Marilyn vos Savant

Silent customers can be deadly. Encourage them to complain.

— Ron Kaufman