Customers Quote by Harvey Mackay
“The sale begins when the customer says yes.”
About This Quote
Source Book: The 100 Best Business Tips in the World, Harvey Mackay, 1999
Success starts when the customer agrees to buy, making their commitment the catalyst for a sale.
In simple terms: A sale starts when the customer says yes.
Key Takeaway
Focus on gaining commitment.
Themes
sales
commitment
customer focus
Mood
confident
optimistic
Type
motivational
business
When to use this quote
- closing deals
- negotiation
- customer service
- marketing campaigns
Key Concepts
psychology of persuasion
decision making
Questions to Reflect On
- What can you do to increase the chance of a “yes”?
- How do you handle a “no” gracefully?
A Different Perspective
If the customer says no, you must address objections before proceeding.
