It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification:… — W. Edwards Deming Copy Share Image
The most important figures for management of any organization are unknown and unknowable. — W. Edwards Deming Copy Share Image
Let us ask our suppliers to come and help us to solve our problems. — W. Edwards Deming Copy Share Image
We should work on our process, not the outcome of our processes. — W. Edwards Deming Copy Share Image
Confusing common causes with special causes will only make things worse. — W. Edwards Deming Copy Share Image
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge. — W. Edwards Deming Copy Share Image
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The… — W. Edwards Deming Copy Share Image
Management's job is to know which systems are stable and which are not. — W. Edwards Deming Copy Share Image
To manage one must lead. To lead, one must understand the work that he and his people are responsible for — W. Edwards Deming Copy Share Image
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and… — W. Edwards Deming Copy Share Image
It would be a mistake to export western management to a friendly country. — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share Image
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share Image
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share Image
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share Image
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share Image
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share Image
