Add Quote by W. Edwards Deming

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

— W. Edwards Deming

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

— John P. Kotter

Don't let the fear of statistics keep you from launching a continual improvement program. The statistics hurdle is easily overcome, going out of business…

— John Novak

In almost any change there is 20 - 60 - 20. 20% are doing the change and we need to stay out of their…

— Dave Ulrich

Good management consists in showing average people how to do the work of superior people.

— John D. Rockefeller

Unless you have 100% customer satisfaction, you must improve.

— Horst Schulze

“20% of management theories are responsible for 80% of results. That’s assuming the Pareto Principle makes the cut.”

— Ryan Lilly

“the %C/A can be obtained by asking downstream customers what percentage of the time they receive work that is ‘usable as is,’ meaning that…

— Gene Kim

If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to…

— Michael Dell

“Management controls performance in people because it impacts skills; it’s a matter of monitoring, analyzing and directing.”

— Stan Slap

“Across organizations in services, manufacturing, healthcare and government, eighty percent of an organization’s improvement potential lies in front-line ideas.”

— Alan G. Robinson

Management: First fix the blame. Then fix the problem.

— Randall Dale Adams