Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system… — W. Edwards Deming Copy Share Image
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know… — W. Edwards Deming Copy Share Image
Management by results - like driving a car by looking in rear view mirror. — W. Edwards Deming Copy Share Image
People learn in different ways: reading, listening, pictures, watching. — W. Edwards Deming Copy Share Image
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this:… — W. Edwards Deming Copy Share Image
Management of outcomes may not be any more than a skill. It does not require knowledge. — W. Edwards Deming Copy Share Image
Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to… — W. Edwards Deming Copy Share Image
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the… — W. Edwards Deming Copy Share Image
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside. — W. Edwards Deming Copy Share Image
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable,… — W. Edwards Deming Copy Share Image
Management by results is confusing special causes with common causes. — W. Edwards Deming Copy Share Image
We are being ruined by the best efforts of people who are doing the wrong thing. — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share Image
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share Image
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share Image
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share Image
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share Image
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share Image
