Change Quote by W. Edwards Deming
“Change the rule and you will get a new number.”
About This Quote
Source Book: Out of the Crisis, W. Edwards Deming, 1982
Altering a rule changes the resulting metric, highlighting the impact of definitions.
In simple terms: Changing rules changes numbers.
Define rules carefully.
Themes
Mood
Type
When to use this quote
- business processes
- education grading
- policy formulation
- software development
- financial reporting
Key Concepts
Questions to Reflect On
- What rule changes could improve outcomes?
- How do you ensure metric integrity?
Metrics can be manipulated by redefining rules.