Export anything to a friendly country except American management. — W. Edwards Deming Copy Share Image
If someone can make a contribution to the company he feels important. — W. Edwards Deming Copy Share Image
One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various… — W. Edwards Deming Copy Share Image
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas. — W. Edwards Deming Copy Share Image
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is… — W. Edwards Deming Copy Share Image
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake. — W. Edwards Deming Copy Share Image
The most basic problem is that performance appraisals often don't accurately assess performance. — W. Edwards Deming Copy Share Image
No one can measure the loss of business that may arise from a defective item that goes out to a customer. — W. Edwards Deming Copy Share Image
We have to bring back the individual. Management has smothered the individual. — W. Edwards Deming Copy Share Image
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in… — W. Edwards Deming Copy Share Image
Understanding variation is the key to success in quality and business. — W. Edwards Deming Copy Share Image
The worker is not the problem. The problem is at the top! Management! — W. Edwards Deming Copy Share Image
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management… — W. Edwards Deming Copy Share Image
The main difference between service and manufacturing is the service department doesn't know that they have a product. — W. Edwards Deming Copy Share Image
You can not plan to make a discovery. You do not plan innovation. — W. Edwards Deming Copy Share Image
Absence of defects does not necessarily build business... Something more is required. — W. Edwards Deming Copy Share Image
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement. — W. Edwards Deming Copy Share Image
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble. — W. Edwards Deming Copy Share Image
The only useful function of a statistician is to make predictions, and thus to provide a basis for action. — W. Edwards Deming Copy Share Image
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company. — W. Edwards Deming Copy Share Image
Rational behavior requires theory. Reactive behavior requires only reflex action. — W. Edwards Deming Copy Share Image
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance… — W. Edwards Deming Copy Share Image
