Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and… — Susan Ward Copy Share Image
Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any… — Susan Ward Copy Share Image
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did! — Susan Ward Copy Share Image
I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman. — Susan Ward Copy Share Image
Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up… — Susan Ward Copy Share Image
“The Best Men are like the ocean: They lure you in quietly and drown you. And if you are really lucky you stay lost… — Susan Ward Copy Share Image
We are very excited with the roster of skaters that are coming. It's the first time New Jersey has been awarded an event of… — Susan Ward Copy Share Image
Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by… — Susan Ward Copy Share Image
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information… — Susan Ward Copy Share Image
Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile,… — Susan Ward Copy Share Image
