We are very excited with the roster of skaters that are coming. It's the first time New Jersey has been awarded an event of this caliber in the skating world. It's definitely important to the area because we hear all… — Susan Ward Copy Share Image
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and… — Susan Ward Copy Share Image
Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any… — Susan Ward Copy Share Image
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did! — Susan Ward Copy Share Image
I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman. — Susan Ward Copy Share Image
Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up… — Susan Ward Copy Share Image
“The Best Men are like the ocean: They lure you in quietly and drown you. And if you are really lucky you stay lost… — Susan Ward Copy Share Image
We are very excited with the roster of skaters that are coming. It's the first time New Jersey has been awarded an event of… — Susan Ward Copy Share Image
Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by… — Susan Ward Copy Share Image
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information… — Susan Ward Copy Share Image
Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile,… — Susan Ward Copy Share Image
