Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more… — Jim Bush Copy Share Image
The laws of business physics have been broken in terms of how many customers you can acquire and how fast. No one… — Ben Horowitz Copy Share Image
Apple is a wonderful company for its customers and investors. So, too, Pixar. (NeXT, not so much...) But Apple is also an… — Eric Alterman Copy Share Image
Small businesses should have the same ability to reach customers as powerful corporations. A blogger should have the same ability to find… — Al Franken Copy Share Image
Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing… — Seth Godin Copy Share Image
The reality is sometimes markets don't exist for very good reasons. It might be that there isn't a deep customer need. Or… — Scott D. Anthony Copy Share Image
It's through neglecting all other values to bring the customer the lowest price that Wal-Mart ended up with such a horrible sex… — Liza Featherstone Copy Share Image
Design cannot be heard or read, it must be seen. Design is the structural link between the customers and the product. Content… — Roger Black Copy Share Image
By the mid 1970s, the great downtown bookstores had begun to disappear as their customers migrated from city to suburb where population… — Jason Epstein Copy Share Image
The business of selling is not just about matching viable solutions to the customers that require them. It’s equally about managing the… — Jeff Thull Copy Share Image
Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction,… — Jack Welch Copy Share Image
I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or… — Howard Schultz Copy Share Image
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff… — Susan Ward Copy Share Image
I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we… — Jeff Bezos Copy Share Image
Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean… — Guy Kawasaki Copy Share Image
Think about it. Right now, a whole generation of young (customers) in the United States has been brought up to take computers… — Andy Grove Copy Share Image
For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow… — Daniel Boulud Copy Share Image
I believe a balanced life is essential, and I try to make sure that all of our employees know that and live… — Marc Benioff Copy Share Image
conformity has been a devastating thing. Its ill effects continue right to this day. Customers still look at the woman in the… — Virginia Graham Copy Share Image
Because startups often accidentally build something nobody wants, it doesn’t matter much if they do it on time and on budget. The… — Eric Ries Copy Share Image
New West End Company ensures that there is a body that can put significant investment into the West End, targeted directly to… — Philip Green Copy Share Image
“Your customers are always changing and so are their values, perceptions, and needs. Having up-to-date knowledge about them will help you in… — Pooja Agnihotri Copy Share Image
Profit isn't and shouldn't be the mission of business. The mission of business is to help people. To help your customers, your… — Fran Tarkenton Copy Share Image
I believe corporations that benefit from everything America has to offer should feel (ph) some sense of responsibility, not just to their… — Hillary Clinton Copy Share Image
At VMware, the engineers worked very closely with our customers, closely with the field, and it was exciting for everyone. So, one… — Diane Greene Copy Share Image
If it is your assignment to write copy for a product or service that you really don’t have a feel for, then… — Joseph Sugarman Copy Share Image
We want to set a tone going into our fiscal year that starts Feb. 1, that Wal-Mart Stores is going to be… — Lee Scott Copy Share Image
The exposure from 'Iron Chef' has been helpful, but at the end of the day your product and your service determine whether… — Michael Symon Copy Share Image
How do we professionally manage content? We don’t. We shouldn’t manage content in the same way that we shouldn’t manage technology. Content… — Gerry McGovern Copy Share Image
The web is the ultimate customer-empowering environment. He or she who clicks the mouse gets to decide everything. It is so easy… — Jakob Nielsen Copy Share Image
I think there's a difference between having a bestselling book - meaning through marketing, PR and buying that first wave of customers… — Anonymous Copy Share Image
If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't… — James Sinegal Copy Share Image
Right now, there are a limited number of customers for Canadian oil. Due to simple geography - and without the pipeline -… — Ron Wyden Copy Share Image
Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to… — Ed Robertson Copy Share Image
Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them.… — Carol Roth Copy Share Image
When you hear voices in your head that tell you to shoot the pope, do you do what they say? Same thing… — Linus Torvalds Copy Share Image
Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy… — Jeff Bezos Copy Share Image
The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they… — Simon Sinek Copy Share Image
Jabs are the lightweight pieces of content that benefit your customers by making them laugh, snicker, ponder, play a game, feel appreciated,… — Gary Vaynerchuk Copy Share Image
“Always remember this: Make it about your customers’ needs. A great utility is something that adds tremendous value to individuals’ lives –… — Mitch Joel Copy Share Image
