Customers Quote by Joseph M. Juran
“Quality planning consists of developing the products and processes required to meet customer's needs”
About This Quote
Source Book: Quality Control Handbook, 1969
Effective planning aligns products and processes with customer expectations to ensure quality.
In simple terms: Plan to meet customer needs.
Key Takeaway
Focus on customer-driven design.
Themes
quality
planning
customer focus
Mood
pragmatic
optimistic
Type
business
educational
When to use this quote
- design workshops
- customer feedback loops
- prototype testing
- continuous improvement
Key Concepts
process engineering
product development
market research
Questions to Reflect On
- How can plans stay flexible?
- What metrics best track alignment?
A Different Perspective
Plans may overlook unforeseen market shifts.
