Action Quote by Joseph M. Juran

How people talk to each other absolutely determines how well the organization will function.

— Lawrence Bossidy

The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity:…

— Margaret Heffernan

Organizations are, in the last analysis, interactions among people.

— Richard Pascale

“You can’t organize what’s incoming—you can only capture it and process it. Instead, you organize the actions you’ll need to take based on the…

— David Allen

“Leaders are responsible for the design and operation of processes at a higher level of aggregation where others have less perspective and authority.”

— Gene Kim

When leaders are willing to talk through their own decision-making process, making visible that values are an important consideration, this sends a powerful signal…

— Mary C. Gentile

“Accountability for agency operations is fragmented. Each office in a network is a separate profit center. Each department in an office self-defines its missions.…

— Michael Farmer

“Chevron, for example, has a decision-analysis group whose members facilitate decision-framing workshops; coordinate data gathering for analysis; build and refine economic and analytical models;…

— Harvard Business School Press

Of all the decisions an executive makes, none is as important as the decisions about people, because they determine the performance capacity of the…

— Peter Drucker

The majority of meetings should be discussions that lead to decisions.

— Patrick Lencioni

“When the researchers compared whether process or analysis was more important in producing good decisions—those that increased revenues, profits, and market share—they found that…

— Chip Heath

“Whatever else it produces, an organization is a factory that manufactures judgments and decisions. Every factory must have ways to ensure the quality of…

— Daniel Kahneman