Gene Kim

“We have even managed to turn into a Twitter trending topic. All”

— Gene Kim

“Gatekeeper, the Facebook feature toggling service.”

— Gene Kim

“failure results in reflection and genuine inquiry.”

— Gene Kim

“habits are what enable mastery.”

— Gene Kim

“repetition creates habits, and habits are what enable mastery.”

— Gene Kim

“Something is really screwy in the world when I’m finding reasons to thank Development and Security in the same day.”

— Gene Kim

“To have humans executing tests that should be automated is a waste of human potential.”

— Gene Kim

“In technology, our work happens almost entirely within complex systems with a high risk of catastrophic consequences. As”

— Gene Kim

“When we have a tightly-coupled architecture, small changes can result in large scale failures. As”

— Gene Kim

“Monitoring is so important that our monitoring systems need to be more available and scalable than the systems being monitored.”

— Gene Kim

“We cannot afford to have this leadership team be order takers. We pay you to think, not just do!”

— Gene Kim

“the Third Way focuses on creating a culture of continual learning and experimentation. These”

— Gene Kim

“As Damon Edwards observed, “Without these self-service Operations platforms, the cloud is just Expensive Hosting 2.0.”

— Gene Kim

“Resilience engineering tells us that we should routinely inject faults into the system, doing them frequently, to make them less painful.”

— Gene Kim

“Goldratt taught us that in most plants, there are a very small number of resources, whether it’s men, machines, or materials, that…

— Gene Kim

“Because they’re likely art or music majors, not people with a technology background, they’ll publicly promise the impossible and IT will have…

— Gene Kim

“Every company is a technology company, regardless of what business they think they’re in. A bank is just an IT company with…

— Gene Kim

“Doing this requires disruption and innovation, which puts us at odds with groups who are currently responsible for daily operations and the…

— Gene Kim

“should be as easy as writing one line of code to create a new metric that shows up in a common dashboard…

— Gene Kim

“Patrick Debois was not there, but was so excited by Allspaw and Hammond’s idea that he created the first DevOpsDays in Ghent,…

— Gene Kim

“They read in an airline magazine that they can manage their whole supply chain in the cloud for $499 per year, and…

— Gene Kim

“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that…

— Gene Kim

“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three…

— Gene Kim

“In addition to the human suffering that comes with the current way of working, the opportunity cost of the value that we…

— Gene Kim

“high-performing manufacturing operations require and actively promote learning—instead of work being rigidly defined, the system of work is dynamic, with line workers…

— Gene Kim

“Dan Milstein, one of the principal engineers at Hubspot, writes that he begins all blameless post-mortem meetings by saying, “We’re trying to…

— Gene Kim

“In addition to collecting telemetry from our production services and environments, we must also collect telemetry from our deployment pipeline when important…

— Gene Kim

“They’d be responsible for documenting what they learned, and Brent would never be allowed to work on the same problem twice. I’d…

— Gene Kim

“It’s difficult to overstate the enormity of this problem—it affects every organization, independent of the industry we operate in, the size of…

— Gene Kim

“After a couple of tries, I end up with a graph that looks like this: I tell them what Erik told me…

— Gene Kim

“TRANSFORM LOCAL DISCOVERIES INTO GLOBAL IMPROVEMENTS When new learnings are discovered locally, there must also be some mechanism to enable the rest…

— Gene Kim

“Just prior to the production push, all developers with changes going out must be present and check in on their IRC chat…

— Gene Kim

“My heart lurches as all the implications sink in. I’ve seen this movie before. The plot is simple: First, you take an…

— Gene Kim

“The deal [between product owners and] engineering goes like this: Product management takes 20% of the team’s capacity right off the top…

— Gene Kim

“Greenfield DevOps projects are often pilots to demonstrate feasibility of public or private clouds, piloting deployment automation, and similar tools. An example…

— Gene Kim

“When these accidents affect our customers, we seek to understand why it happened. The root cause is often deemed to be human…

— Gene Kim

“Myth—DevOps Means Eliminating IT Operations, or “NoOps”: Many misinterpret DevOps as the complete elimination of the IT Operations function. However, this is…

— Gene Kim

“because everything is being recorded, we may not need to ask someone else for help in the future—we simply search for it.”

— Gene Kim

“problems, like dog poop left in the rain, rarely get better just by ignoring them.”

— Gene Kim

“the systems most prone to failure are also our most important and are at the epicenter of our most urgent changes. When”

— Gene Kim