Incomplete information Quote by Gene Kim
““work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that remain completely invisible until we are late delivering what we promised to the customer or our application fails in the production environment.””
About This Quote
Source Talk: DevOps Enterprise Summit, 2018
Incomplete information causes work to bounce between teams or hide problems until late delivery or production failure.
In simple terms: Missing data leads to hidden issues and delays.
Key Takeaway
Ensure clear information flow early.
Themes
communication
process
risk
delivery
Mood
concerned
urgent
Type
practical
advisory
When to use this quote
- software development
- project management
- IT operations
Key Concepts
systems thinking
information theory
feedback loops
Questions to Reflect On
- How can teams verify information completeness?
- What tools reveal hidden downstream issues?
A Different Perspective
Assumes all teams have equal access to information, which may not hold.
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