Clients Quote by Jeffrey Gitomer
“Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?”
About This Quote
Source Book: Sales Strategies, Jeffrey Gitomer, 2008
Separate professional responsibilities from personal feelings to maintain effectiveness and emotional balance.
In simple terms: Keep work and feelings apart.
Key Takeaway
Stay objective, protect performance.
Themes
professionalism
emotional intelligence
resilience
Mood
calm
focused
determined
Type
advice
motivational
practical
When to use this quote
- customer service
- team meetings
- performance reviews
- conflict resolution
Key Concepts
boundary setting
stress management
communication
Questions to Reflect On
- How can you reframe feedback as data?
- What routines help you reset after a complaint?
A Different Perspective
Over‑identifying with criticism can erode confidence.
