Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making? — Jeffrey Gitomer Copy Share Image
The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision… — Jeffrey Gitomer Copy Share Image
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer Copy Share Image
The biggest mistake businesses make is advertising before they have become well known. — Jeffrey Gitomer Copy Share Image
Satisfied customers are apathetic. Loyal customers will be your advocate. — Jeffrey Gitomer Copy Share Image
Customers will want to talk to you if they believe you can solve their problems. — Jeffrey Gitomer Copy Share Image
Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable. — Jeffrey Gitomer Copy Share Image
Great salespeople are relationship builders who provide value and help their customers win. — Jeffrey Gitomer Copy Share Image
The key in mastering any kind of sales is switching statements about you and how great you are and what you do,… — Jeffrey Gitomer Copy Share Image
Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to… — Jeffrey Gitomer Copy Share Image
Most salespeople would like to think of themselves as being rock stars, but they don't display the talent to match their definition. — Jeffrey Gitomer Copy Share Image
The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment… — Jeffrey Gitomer Copy Share Image
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you,… — Jeffrey Gitomer Copy Share Image
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect. — Jeffrey Gitomer Copy Share Image
Many salespeople are trying to make their quota rather than developing a deeper belief in their product or service - and even… — Jeffrey Gitomer Copy Share Image
Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor… — Jeffrey Gitomer Copy Share Image
“SALES ASSESSMENT ONLINE. The world's first customized sales assessment, renamed a "successment," will judge your selling skill level in 12 critical areas… — Jeffrey Gitomer Copy Share Image
The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion… — Jeffrey Gitomer Copy Share Image
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You… — Jeffrey Gitomer Copy Share Image
Memorable customer service can only take place in a human-to-human situation. — Jeffrey Gitomer Copy Share Image
Selling is a natural skill. It's developed as a child. You may know it as persuasion. — Jeffrey Gitomer Copy Share Image
The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff. — Jeffrey Gitomer Copy Share Image
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it… — Jeffrey Gitomer Copy Share Image
The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your… — Jeffrey Gitomer Copy Share Image
If you want to be the best salesperson, first you must be the best person. — Jeffrey Gitomer Copy Share Image
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect. — Jeffrey Gitomer Copy Share Image
What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition… — Jeffrey Gitomer Copy Share Image
The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard… — Jeffrey Gitomer Copy Share Image
In business, your positive thoughts and lifestyle choices lead to your personal success and your career success. — Jeffrey Gitomer Copy Share Image
The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes. — Jeffrey Gitomer Copy Share Image
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with… — Jeffrey Gitomer Copy Share Image
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? — Jeffrey Gitomer Copy Share Image
