Customers Quote by Gene Kim
““we are no longer able to respond quickly to our changing competitive landscape, nor are we able to provide stable, reliable service to our customers. As””
About This Quote
Source Talk: DevOps conference, 2021
Rapid change and instability hinder reliable service delivery to customers
In simple terms: Change and instability disrupt reliable service
Key Takeaway
Adapt processes to stay agile
Themes
change
stability
service delivery
Mood
concerned
urgent
Type
analytical
cautionary
When to use this quote
- IT operations
- software development
- customer support
Key Concepts
Systems thinking
risk management
agility
Questions to Reflect On
- What safeguards can maintain stability amid change?
- How to prioritize speed vs reliability?
A Different Perspective
Rapid adaptation may sacrifice thorough testing
![“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick, you nurse them back to health. [Now] servers are [treated] like cattle. You number them and when they get sick, you shoot them.” quote by Gene Kim](https://sms4smile.com/quotes/img-quotes/e7b/gene-kim-2268_health_bill-baker-a-distinguished-engineer-at-m_187582.jpg)
