If Franz Kafka were alive today he'd be writing about customer service. — Jonathan Alter Copy Share Image
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER. — Brian Tracy Copy Share Image
Use testimonial letters from satisfied customers at every opportunity. — Brian Tracy Copy Share Image
Amazon has a good record with customers, who are confident the retailer will give them the lowest price. Entering their home will… — Adam Lashinsky Copy Share Image
If one asserts that buying customers below what they charge them is a corporate strategy, this is in essence an arbitrage game,… — Bill Gurley Copy Share Image
“Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.” — Steve Maraboli Copy Share Image
I myself, as well as Toyota, am not perfect. I, more than anyone, wish for our customers' cars to be safe. — Akio Toyoda Copy Share Image
History has shown that incumbents tend to fight trends that challenge established ways and, in the process, lose focus on what matters… — Jason Kilar Copy Share Image
A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers. — Harvey Mackay Copy Share Image
Some companies out there quote a start of production that is substantially in advance of when customers get their cars. — Elon Musk Copy Share Image
The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary. — Howard Schultz Copy Share Image
Charter's merger sales pitch is pretty straightforward: it argues that it has always been too small to bully Internet companies, TV makers,… — Marvin Ammori Copy Share Image
Demonstrate to your customer the difference between price and cost. The price is what it takes to purchase the item. The cost… — Brian Tracy Copy Share Image
Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of… — Michael Martin Hammer Copy Share Image
I don't want to pick on Deutsche Bank, but I think the world of the regulated financial conglomerate, it is a strange… — Ken Moelis Copy Share Image
“We prefer to be around others who bring out the best in us and make us feel good, don’t we? Customers want… — Susan C. Young Copy Share Image
The game of business used to be like football: size mattered. Then it changed to basketball: speed and agility. Today, business is… — Adrian Slywotzky Copy Share Image
I'm making a case against how money managers are handling customers' money. The objective of the customer is not being met if… — Michael Lee-Chin Copy Share Image
Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for,… — Lillian Vernon Copy Share Image
You will deal with ignorant, opinionated and innocent people. You will often have an opportunity to cheat them. If they could, they… — Alexander Turney Stewart Copy Share Image
If you ask who are the customers of education, the customers of education are the society at large, the employers who hire… — Steve Jobs Copy Share Image
“Kamera ina athari kubwa sana katika maisha yetu. Inaweza kuharibu taswira ya mtu mbele ya jamii, na inaweza kuharibu maisha ya mtu… — Enock Maregesi Copy Share Image
In just 200 tweets we can assess and identify 52 different personality traits of a customer. We ran an analysis over 500,000… — Sandy Carter Copy Share Image
Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in… — Tom Peters Copy Share Image
We commend GM for being the first out of the starting gate in the Great Plug-In Car Race of 2007. GM's announcements… — Felix Kramer Copy Share Image
The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one… — Howard Schultz Copy Share Image
You look at the world situation, look at London, Paris, Italy, it is all basically the same as the U.S. Then you… — Donna Karan Copy Share Image
I call it dark energy. If you are unreliable, customers just disappear. — Travis Kalanick Copy Share Image
The longer you wait, the harder it is to provide outstanding customer service. — Bill Davidow Copy Share Image
The secret of successful retailing is to give your customers what they want — Sam Walton Copy Share Image
Employees are the key to your success with customers. Treat them well! — Ron Kaufman Copy Share Image
