Accountants Quote by Tom Peters
“Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily-including on the P & L-if we insisted (!) on: "Pleasant." "Caring." "Engaged."”
About This Quote
Source Book: In Search of Excellence, Tom Peters, 1982
A thriving workplace feels like home, requiring caring, pleasant, and engaged culture across the entire supply chain.
In simple terms: Workplace should feel like home with caring and pleasant culture.
Key Takeaway
Cultivate a caring, pleasant, engaged environment.
Themes
culture
leadership
engagement
customer experience
supply chain
Mood
optimistic
inspirational
Type
business
leadership
culture
When to use this quote
- team building
- customer service
- vendor management
- product development
- marketing campaigns
Key Concepts
organizational behavior
human-centered design
employee experience
Questions to Reflect On
- How can you embed caring into daily operations?
- What metrics reflect genuine engagement?
A Different Perspective
Implementing pleasantness may clash with profit pressures and cultural resistance.
